Our Process

Our process is a constantly improving one.  We work proudly under ISO 9001 systems accreditation and regularly update or proceedures to ensure we offer the best possible service and order placement experience as well as unbeatable quality materials.
The below diagram indiacates our current processes...

1. Initial Customer Contact

Contact any of our skilled sales/estimating team to discuss your specific requirements.

2. Detailed Quotation and Timeline For Project

We provide a fully itemised quotation with a proposed lead time to keep you fully informed.  All specifications will be listed and if applicable, a product specification sheet will accompany your quotation.

3. Acceptance/ Purchase Order

Happy with your quotation?  This may have been revised to suit your needs or you can place the order using the rates offered and firm up exact quantities at this point.
Our mission is to make the process as streamlined and easy as possible.

4. Detailed information issue

If applicable, CAD drawings will be issued for your approval to ensure everything is as required and to avoid any surprises further down the process.  These can be adjusted and revised to exactly suit your needs.  We're also happy to insert your own company logo for the added professional look.

5. Manufacturing Process

Our skilled team of fabricators work under strict supervision to ensure the product which leaves the bench reflects precicely that which was ordered and detailed.

6. Quality Control (factory stage)

Our initial quality control team inspection takes place at this point to ensure dimensional and finish quality adherance.

7. Galvanising

Where required, our products are hot dip galvanised to conform BS EN 10244-2:2009 Class A.  This requirement will be clearly stated on your Quotation and Order Confirmation.

8. Polyester Powder Coating

All products, where requested are polyester powder coated to BS 13438:2013.

9. Final Quality Control (finish and packing)

Our Quality Control team again inspect your materials prior to loading/ collection to ensure a perfect factory finish is always provided.

10. Tracked Delivery

Our in house transport fleet range from small Sprinter to full Hiab offload and articulated vehicles.  We maintain 100% control over our fleet and vehicles are tracked to allow us to liaise with you the customer to offer up to the minute delivery location updates.

11. Delivery Confirmation & Feedback Request

You assigned Account Manager will contact you shortly following your delivery to ensure our products exceed all expectation.
We're incredibly keen to ensure we're offering a continually improving service so ALL feedback is greatly appreciated...

DVSA Earned Recognition
Achilles
IS0 9001
NBS
LPCB
ConstructionLine
Secured by Design
The Security Institute
Afi
bsi
RoSPA
AFA
RISQS